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If you are a Comcast customer, you can download and install Norton Security Online on your Windows, Mac, Android or iOS devices.

‎The Xfinity app is the easiest way to activate your Internet service, get online in minutes, and set up your home network — no technician needed. Never miss a moment with tools to improve your connection like speed test, troubleshooting, and more. Check network status, view your plan details, and ev. Because of the protection xFi Advanced Security provides, we’ve decided to no longer include Norton Security Online with our Xfinity Internet service beginning January 1, 2021. If you wish to continue using Norton, you’ll need to purchase a subscription from them. Please see our Norton Security Online help article for additional details. Limited to Comcast Business Internet customers ordering one new license for Norton Security for Professionals service at the Comcast Business Cloud Solutions Marketplace. Must not have had Norton Security for Professionals within the last 30 days. After 30 days, regular rate applies at $5.95/mo. (subject to change).

If you want to install Norton Security Online on a different computer, log on to that computer and then download Norton on it.

Get the most out of Xfinity from Comcast by signing in to your account. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together —. Install Norton Security Online from Comcast. Follow these instructions to download and install the latest version of Norton Security Online on the computer. To install Norton Security Online on a different computer, log in to that computer and then download Norton. Xfinity WiFi Hotspots are the largest, fastest on-the-go WiFi network in the nation, so there is always a hotspot where you need it most. Xfinity WiFi Hotspots are included with your Xfinity Internet service for no additional charge. Stream what you love around town, all while saving on your mobile data plan.

Comcast now offers Norton Security Online instead of Norton Security Suite, and it is available at the Xfinity website. If you want, you can continue to use Norton Security Suite and receive virus definition updates. However, for enhanced experience with same level of security and protection features, we suggest you install Norton Security Online.

Depending on your operating system, select one of the following.

Features & Benefits

How Norton Security Online helps protects your PC, Mac, and mobile devices:

  • Secures multiple PCs, Macs, smartphones and tablets with a single subscription
  • Helps safeguard your private information
  • Manages protection for your devices with an easy-to-use web portal
  • Remembers, secures and automatically enters your username and passwords
  • Alerts you about risky Android apps before you download them
  • Easy to install and use

Instructions

  • Xfinity® WiFi by Comcast offers wireless internet service at millions of hotspots. Enjoy the fastest hotspots with the most Internet on the Go coverage. Everyone can now access 1.5 million out-of-home Xfinity WiFi hotspots for free: These hotspots are normally located in.
  • Benefits The Xfinity WiFi Hotspots app for Android and iOS, or the profile for Mac, provides the following key benefits: Enables your device operating system to connect to the secure Xfinity WiFi network (XFINITY) by installing the Xfinity WiFi secure profile.Provides a secure, encrypted connection to genuine Xfinity WiFi Hotspots wherever they are available around town.

Installation Instructions

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Follow these quick steps to get started! Comcast.net email address and password are required to continue. Find my email address.

Step 1

Have your Xfinity user ID or Comcast.net email address and password ready.

  • If you don't know your user ID, find it.
  • Forgot or lost your password? Reset it now.

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Step 2

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Uninstall any existing security software from your computer, including previous versions of Norton Security.

Click here to begin the Norton Security Online download process.

Log in with your Xfinity user name and password if prompted.

Create or log in to your Norton account.

Download the product on the device you are using or send a link to download on another device.

Step 3

Check tips and tricks if you have any issues or questions about the download process or chat with a Norton customer support representative.

Looking for more help on install? Visit our Support Page or call Norton Support at 1-877-272-7149.

System Requirements

Operating Systems Supported

Norton Security covers PCs, Macs, Androids, iPads and iPhones. Some features are not available on iPad and iPhone.

Windows Operating Systems

  • Microsoft Windows 10 (all versions), except Windows 10 S. Edge browser not supported.
  • Microsoft Windows 8/8.1 (all versions). Some protection features are not available in Windows 8 Start screen browsers.
  • Microsoft Windows 7 (all versions) with Service Pack 1 (SP 1) or later.
  • Microsoft Windows Vista (all versions) with Service Pack 1 (SP 1) or later. New features are no longer supported on Windows Vista operating systems. ID Safe browser extension is no longer supported on Windows Vista.
  • Microsoft Windows XP (32-bit) Home/Professional with Service Pack 3 (SP 3) or later. New features are no longer supported on Windows XP. ID Safe browser extension is no longer supported on Windows XP.

Mac Operating Systems

  • Current and previous two versions of Mac OS.
  • Norton Family and Norton Family Premier features not supported.

Android Operating Systems

  • Android 4.1 or later. Must have Google Play app installed.
  • Android 4.1 or later required for Norton Family Premier Android app.

    • Auto-scan of apps on Google Play is supported on Android 4.1 or later, except for Samsung devices. Samsung devices running Android 4.2 or later are supported. For earlier versions of Android, the Google Play 'Share' function must be used to scan apps on Google Play.

    iOS Operating Systems

    • iOS 8 or later.
    • iOS 9 or later is required for Norton Family Premier Child Monitoring app.

    Required for All Installations

    • A standard web browser such as Internet Explorer, Chrome, or Firefox.

    Frequently Asked Questions

    I cannot find my Norton product after I upgrade to Windows 10.
    If you have upgraded to Windows 10 and cannot find your Norton product, please visit the Recover Norton after Windows 10 upgrade support page on NortonLifeLock's website
    I cannot start my Norton product after the Windows 10 upgrade.
    If you cannot start your Norton product after you upgrade to Windows 10, then you may need to uninstall and reinstall it. For additional support, please visit the Fix problems opening Norton support page on NortonLifeLock's website.
    How do I switch from a paid Norton subscription to Norton Security offered at no additional cost with Xfinity Internet service?
    To switch from a paid Norton subscription to the subscription offered at no additional cost through Xfinity, please click here to contact a Norton support representative.
    Downloading Norton Security Online:

    Xfinity Internet customers can download Norton Security Online by doing the following:

    • Download here
    • Go through the steps, which will include removing any existing anti-virus software from your computer, and install Norton Security Online.
    Why does Norton ask me to restart my computer?
    You will be asked to restart your computer during the Norton Security Online installation process in order to remove any existing security software. If you choose to not restart your computer immediately, your computer will not be protected.
    Can I download Norton Security Online on more than one device?
    Yes. Norton Security Online can be downloaded on up to five devices per Xfinity residential account at no additional cost. If you'd like to purchase protection for an additional five devices, you can purchase Norton Security Deluxe at a special discount for Xfinity Internet customers.

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    What do I need to install Norton Security Online?
    To download Norton Security Online, you will need your Xfinity User ID and password. Simply download Norton Security Online and enter your Xfinity User ID and password when asked. You will then also be prompted to create a Norton Account. Please enter in your information when prompted during Norton Security Online’s installation. Note: only one Norton account should be created and used for the household.

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    Is Norton Security Online really available at no additional cost for Xfinity Internet customers?
    Yes. Norton Security Online is available at no extra cost for Xfinity Internet customers. Xfinity Prepaid Internet customers do not receive Norton Security Online.
    How do I access the Norton Account Portal?
    The Norton portal associated with Norton Security Online, included with Xfinity Internet, is available here.
    How does deleting or suspending one of my Xfinity User IDs affect my Norton services?

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    Suspending one of your Xfinity User IDs will not have an effect on your Norton services; however, deleting a username may result in the device that downloaded the software with the deleted username, to receive a notification that the license has expired.

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    What happens to my Norton Security Online subscription if I am no longer an Xfinity Internet customer?
    Should you cancel your Xfinity Internet service, Norton Security Online subscription will be cancelled.
    What do I do if I have issues downloading Norton Security Online?
    For help downloading Norton Security Online, you can visit the Norton help site, or contact a Norton support representative.

    Want help protecting more than five devices?

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    Add Norton Security Deluxe to your complimentary Norton Security Online subscription to help protect additional devices.