I am having an extremely frustrating problem with my Passport drive. It seemingly remdomly disconnects then immediately reconnects which interrupts the file transfers. Sometimes it runs for one minute, sometimes for 20 minutes, but it almost always disconnects before the transfer is complete. I am attempting to transfer several very large files that total about 1TB.
I am running a Dell XPS 13 with W7. I have the My Passport 2TB USB 3.0 external #WDBY8L0020BBK-01.
Here is what I have done to try to remedy the problem so far:
Exchanged the drive. I thought it was faulty so I exchanged it for a new one. Same exact problem.
Updated the driver for my computers USB controller which is a “Fresco Logic xHCI (USB3) Controller FL1009 Series”. I am running driver version 3.5.73.0 for it.
Went into control panel and set power settings to “maximum performance”.
Went into control panel and prevented Windows from “suspending” the drive.
Went to the properties of the USB controller and attempted to uncheck “allow computer to turn this device off to save power” but the computer rechecks the box with every reboot.
Installed the software that came on the drive from WD factory and ran the firmware updater.
Changed the sleep setting on the drive to “never” in the WD software package.
Here are the details of the problem as I know it so far. I only have 2 USB ports, a 2.0 on the left and a 3.0 on the right. I am transferring files from an old 2.0 external to my new Passport 3.0. When I plug them into their respective ports I get the terrible random disconnects. When I reverse the plugs (plug the 3.0 in to the 2.0 plug and visa versa) I don’t get disconnects, but I only get 2.0 speed. This was all done trying to transfer from one external directly to the other.
If I move a large file from the 2.0 drive to the hard drive on my laptop then attempt to transfer it to the 3.0 (through the 3.0 port) I still get the terrible random disconnects.
I am at my wits end with this problem. I have been on google all day trying different combinations of things with no success. The drive is virtually unusable in the 3.0 port. Please help!
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